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Kelar Pacific is an Autodesk software reseller & project management solution provider for AEC

 

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Toll Free: 800.578.2457

Autodesk Documentation & Online Help

Take advantage of these online resources to help you learn how to make the most out of your software investment. Search the support Knowledge Base for answers, hotfixes, tips, and service packs, or browse documentation and online help. Click Here

Autodesk Discussion Groups

Search the Autodesk discussion groups to see if your issue has been previously addressed. Click Here

Subscription Customers

Customers currently on an Autodesk Subscription have access to a secure website where you can submit technical questions to Autodesk product support specialists through an interactive online interface. Questions are routed to Autodesk technicians who provide responses through email. The website also includes incident reporting and tracking tools to monitor the status of all questions asked by the customer's organization, as well as all responses provided by Autodesk. Please be aware that not all products include IT support. Log in to Subscription Center

What types of questions are addressed through Autodesk IT Support?

Autodesk will respond to questions about Autodesk product installation, configuration, and troubleshooting only. IT Support does not provide training, code de-bugging, consultation, customization, or support for third-party hardware, operating systems, networks, or peripherals.

The Autodesk product support specialists field three types of questions:

  • Installation questions: product installation processes and options, system requirements, peripheral device setup and FLEXIm installation and network deployment.
  • Configuration questions: product performance tuning, security and administrative settings, file import and export types and variables, database connectivity, and interoperability with the O/S network peripherals.
  • Troubleshooting questions: product behavior versus documentation specifications, error messages, file corruption dialogs, Autodesk product interoperability, and data migration between product releases.
Autodesk Subscription is a complete software, training, and support program that gives you access to the most current Autodesk software releases and upgrades, personalized support from Autodesk technical experts, and flexible, self-paced e-Learning lessons to boost your design productivity. Learn More

Kelar Pacific Technical Support

Kelar Pacific offers exceptional on-line and phone support to all of our customers. Our technical experts are available to answer your questions to ensure you are taking full advantage of the solution you have invested in. Let Kelar Pacific help you get through issues that otherwise use up valuable time. If you are a subscription customer and your question was not answered in the subscription center you can turn to Kelar Pacific to support your needs.

Kelar Pacific provides technical support to our customers Monday-Friday, 8 a.m. - 5 p.m. Pacific.

A member of our technical team will respond to you within a reasonable amount of time.


IT Support and Networking Applications

Kelar Pacific sells and supports the latest hardware and networking applications. We will custom design, acclimatize and manage an IT solution to fit your needs, while you concentrate on your core business. Enhance your productivity and optimize communications at your company with the latest server management technology from Kelar Pacific.

On-site Technical Support:

Kelar Pacific is available to come on-site to your office and provide installation support, network installation support, configuration services, and much more. Kelar Pacific offers hourly rates, as well as half-day and full-day rates.

Gold Telephone Support:

Contact your reseller or Account Manager for more details: (800) 578-2457

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Copyright Ā© 2010 Kelar Pacific LLC. All rights reserved.

San Diego | 6020 Cornerstone Court W. Suite 105, San Diego, CA 92121
Orange County | 65 Enterprise, Aliso Viejo, CA 92656
Los Angeles | 5777 W. Century Blvd., Suite 1595, Los Angeles, CA 90045

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