Kelar Pacific Technical Support
IT Support and Networking Applications
Kelar Pacific offers exceptional on-line and phone support to our customers who purchase Subscription with their licenses. Our Technical Application Engineers are available to answer your technical questions to ensure you are taking full advantage of the solution you have invested in. Let Kelar Pacific help you get through Technical issues* that otherwise use up valuable time.
Kelar Pacific provides Technical Support* to our customers Monday-Friday,
8 a.m. - 5 p.m. Pacific Standard Time.
Submit a Technical Support Issue Here
Kelar Pacific sells and supports the latest hardware and networking applications. We will custom design, acclimatize and manage an IT solution to fit your needs, while you concentrate on your core business. Enhance your productivity and optimize communications at your company with the latest server management technology from Kelar Pacific.On-site Technical Support:
Kelar Pacific is available to come on-site to your office and provide installation support, network installation support, configuration services, and much more. Kelar Pacific offers hourly rates, as well as half-day and full-day rates.
Several issues can be solved or researched through the Subscription Portal. For your review, please watch this twenty minute webinar on the benefits and how-to use your Autodesk Maintenance Subscription webinar below.
Customers currently on an Autodesk Subscription have access to a secure website where you can submit technical questions to Autodesk product support specialists through an interactive online interface. Questions are routed to Autodesk technicians who provide responses through email. The website also includes incident reporting and tracking tools to monitor the status of all questions asked by the customer's organization, as well as all responses provided by Autodesk. Please be aware that not all products include IT support. Log in to Subscription Center
Autodesk Documentation & Online Help
Take advantage of these online resources to help you learn how to make the most out of your software investment. Search the support Knowledge Base for answers, hotfixes, tips, and service packs, or browse documentation and online help. Autodesk Knowledge Network
Autodesk Discussion Groups
Search the Autodesk discussion groups to see if your issue has been previously addressed. Autodesk Forums
*Technical Support is provided through our on-line form, via phone or GoToWebinar depending on the issue. Our Technical AEs will respond to each issue as it is submitted through the Help Ticket system and in the order that it is received. The standard time for a response is two hours once the Ticket is submitted. Customers that purchase less than two licenses of any LT products will not be provided Technical Support at no charge and are encouraged to use the Support options available through the Subscription Portal listed above or the other links provided through Autodesk directly.
Out Technical Team only provide Technical Support, meaning issues that arise in regards to installation or other 'technical' problems. The Team will not provide learning support including how to use the software from an educational point of view, i.e. creating families, converting files, etc. The Technical Team will make appropriate suggestions for training classes if necessary.